Overstay Policy

When a driver overstays their booking on a private space, this can cause issues with other drivers that have booked the space and for the owner who may have been expecting the space back for their own vehicle. 

Because of the disruption this can cause, we have a strict overstay policy.  

Policy Details

Unless the Owner has agreed to a later departure time (and the extra time must be purchased through JustPark) the Driver will be liable to pay the full price for any additional time stayed. The driver will be liable to pay:

• Up until 3 hours will be charged at the hourly rate, anything above this will then be charged as an additional daily rate until this reaches the weekly price cap. 
• a £10 penalty charge to JustPark for administration and processing.
• the Owner shall authorise JustPark to collect payment of any such additional fees from the Driver on behalf of the Owner.
• If there are extenuating circumstances, we may decide to waive the admin fee
  • Full details of why the driver overstayed and what the mitigating circumstances were will need to be provided and evidence may be required.
• JustPark has full discretion about whether any fees or fines will be applied for overstays and JustPark's decision will be final.

Please note: If the next booking is impacted as a result of the overstay, the driver may be liable to compensate the Space Owner for the loss of earnings, up to a total of 3 days. This is to be decided on a case by case basis by JustPark. 

Overstay FAQ's:

A driver has overstayed on my driveway and I have a booking about to start, what do I do? 
1. Take a photo of the overstaying vehicle in the driveway, if possible with a timestamp

2. Call our Customer Support team available 8am - 8pm weekdays and 9am - 5pm weekends and bank holidays. You can find our Customer Support here. 

I'm overstaying a booking, what do I need to do? 
1. Get in contact with the Space Owner as soon as possible 

2. If you are unable to contact the Space Owner, please contact JustPark Customer Support as soon as possible. This can be found here.

The driver wants to pay me cash for the overstay instead of through JustPark, can I accept?  
Under no circumstances do we suggest accepting payment from the driver outside of the JustPark platform as this is not protected and would breach our Terms & Conditions.