I disagree with a review left about my space

🗣️ Dealing with reviews you disagree with

🔍 Does JustPark ever remove or change reviews?

We keep our feedback system credible, fair, unbiased and transparent. We’ll only remove (or ask the driver to edit) reviews that breach our guidelines. We don’t “doctor” reviews based on opinion alone — doing so would reduce trust in the platform.

🚫 Grounds for removal or edit

• Hateful – hate speech or harassment.
• Discriminatory – prejudicial or stereotyping language.
• Obscene – profanity or otherwise inappropriate language.
• Illegal – content that promotes or admits unlawful activity.
• Price-only complaints – price is accepted at checkout; not a valid review topic.
• JustPark policies – platform-wide policies aren’t specific to your listing (leave these on Trustpilot).
• Outside your/our control – e.g., the driver couldn’t find the space despite sufficient instructions, or didn’t use the space.
• Unrelated services/tech – traffic, road closures, Google Maps, sat nav issues, or user error.

🧭 What usually won’t be removed

• Subjective opinions about the parking experience that don’t breach guidelines.
• Factually accurate descriptions (even if unflattering) about access, cleanliness, accuracy of the listing, etc.

🧰 What you can do

• Improve your listing: Add clearer photos, precise directions, vehicle size limits, and any arrival notes.
• Report guideline breaches: If a review matches the removal criteria above, submit a request and include:
  • Listing ID and booking ID
  • Link/screenshot of the review
  • Which guideline(s) it breaches and why

📝 Summary

• We only edit/remove reviews that breach guidelines (hateful, discriminatory, obscene, illegal, price-only complaints, platform-policy rants, or issues outside your/our control).
• Constructive criticism that follows the rules will generally remain.
• If a review breaks the rules, submit a moderation request with evidence.