The driver hasn't arrived for their booking

🚗 What if a driver doesn’t turn up?

We know plans can change. If you’re concerned a driver might be struggling to find your space, you can contact them directly to check.

📞 How to contact the driver

1. Go to Bookings received.
2. Select the relevant booking.
3. Use the driver’s phone number shown on the booking details page.

💷 If the driver is a no-show

• If a driver doesn’t arrive and hasn’t cancelled, you’ll still be paid in full for the booking.
• We do not issue refunds for no-shows unless there are extenuating circumstances affecting the driver or it’s otherwise authorised.

Tip: A quick call often resolves confusion with directions or access instructions.

📝 Summary

• Find the driver’s number via Bookings received → booking details.
• No-show without cancellation = you’re still paid in full.
• Refunds for no-shows are only considered in extenuating circumstances or with authorisation.