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I booked a completely different vehicle by mistake, to the one I parked. Now I've received a parking fine

JustPark do not issue parking fines, isn’t a parking authority that has jurisdiction on the issue of penalty charge notices, and cannot cancel them directly.

You've booked the wrong car - Now you've received a parking fine (PCN)

Getting a parking fine can be really upsetting, so we're sorry to hear that you've received one. When you make a booking, we transmit the information to the enforcement company, including your vehicle reg. If there is no match on their system/handheld devices, then a parking fine is issued.

In the case of a completely different vehicle being booked - e.g. you've booked parking for vehicle EG18XDN, but on the day parked YA18ABC - this will mean the enforcer does not find a match and issues a Parking Charge Notice (PCN, AKA Parking Fine). This is known as a 'major keying error'.

Normally these things happen due to driving a partner's car or a hire car or using an old vehicle stored in your JustPark account.

What to do next?

Check the booking you made and whether you adhered to all the parking restrictions - you want to be certain that you did not receive the PCN for any reason other than parking a different vehicle to the one you booked. 

  • If you find there is another reason for the PCN (times/dates etc) you should pay the fine to avoid further action/increased costs
  • If there are no other reasons, you can appeal directly to the enforcement company using the reason 'major keying error'
    • Do not send your appeal to JustPark - we cannot appeal on your behalf
  • If your appeal is rejected you should appeal to POPLA stating that this was a major keying error 
  • Read POPLA's article on how to appeal for this reason

What will happen?

As long as there were no other reasons for the PCN being issued - the Enforcement Company should reduce the fine to an administrative charge. This tends to be around £20 but some companies may differ. If they do not, you should appeal to POPLA. 

For more information, please visit the following website: https://www.popla.co.uk/how-to-appeal

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