Resolving Unpaid Parking Sessions in Northern Ireland

Overview

This article addresses the issue of unpaid parking sessions in Northern Ireland for JustPark users. If you've received a notification about outstanding payments for parking sessions, here's what you need to know and how to resolve it.

Understanding the Situation
Our finance team has identified unpaid parking sessions linked to certain accounts. This discrepancy occurred due to a unique payment system utilised in Northern Ireland, where a pre-authorisation of £1 is initiated from the driver's bank account for parking.

However, if the final parking cost exceeds this pre-authorised amount but remains within your available funds, the system erroneously labels the session as paid without deducting the full payment. Consequently, a driver may have outstanding balances for parking sessions that weren't fully settled.

Action Required
If you've received a notification about unpaid parking sessions, please review the attached Excel file detailing these sessions and their respective amounts. If you believe any charges are inaccurate or have already been paid, kindly respond to the email with relevant payment screenshots and the associated account number.

Why Receipts May Not Reflect Payment Status
It's essential to note that the receipts issued at the end of your parking session may not accurately reflect the payment status due to system errors. This issue arises from the system incorrectly generating receipts when a session ends without processing the full payment.

Resolving Outstanding Balances
To settle outstanding balances, please follow the instructions in the email.

Next Steps
We urge you to promptly address any outstanding payments to avoid potential service disruptions. If immediate payment isn't feasible or if you require assistance in devising a payment plan, please reach out to us. We're here to help facilitate a resolution and ensure uninterrupted access to our services.

Conclusion
While we understand the inconvenience caused by this situation, we appreciate your cooperation in resolving outstanding parking payments. Should you have any further questions or concerns, please reply to the email you have received and we can assist.