The driver has asked me for a refund
đź’¸ Refunds: what space owners need to know
At JustPark, we know things don’t always go to plan. Here’s how refunds work and what to do in common scenarios.
1) Space unavailable on arrival
If the reserved space is occupied, blocked or inaccessible when the driver arrives:
- Ask the driver to contact you first so you can try to resolve it quickly.
- If you can’t provide access or don’t respond in a reasonable time, JustPark may issue a refund at the driver’s request.
- We may ask the driver for evidence (e.g. clear photo showing the space was unavailable at arrival).
2) Dissatisfaction or unforeseen circumstances
For issues like late arrival, leaving early, or a poor experience where the space was available:
- Refunds are generally at the space owner’s discretion.
- We encourage drivers to message you directly to discuss a fair resolution.
3) How refunds are processed
- After the booking ends: You won’t be able to refund directly. If you agree a refund is due, please contact JustPark Support and we can issue a partial or full refund depending on the circumstances.
- Owner cancels during a booking: If a booking is cancelled by the space owner while it’s in progress, JustPark will automatically issue a full refund to the driver.
Tip: Fast, clear communication helps prevent disputes. If there’s a chance the space won’t be available, let the driver know ASAP so they can rebook.
đź“ť Summary
- Unavailable space: Try to resolve directly; if not possible or no response, JustPark can refund (evidence may be required).
- Dissatisfaction/plan changes: Generally at the owner’s discretion when the space was available.
- After booking ends: Contact JustPark to process any agreed refund.
- Owner cancels in-progress: Driver receives a full automatic refund.