How do I make a complaint? I'm a space owner.
😞 Not happy with your experience?
We’re really sorry you’re unhappy. Your feedback helps us improve and put things right.
Fastest ways to get help: Try our Help Centre or ask our chatbot (it can also hand you to an agent). If that doesn’t solve it, contact us.
🔎 Try this first
- Search the Help Centre: Articles often resolve issues immediately.
- Use the chatbot: Available on our Help Centre pages; it answers common questions and can pass you to a human if needed.
If you still need help, please fill out our email form. Our team aims to respond within 24 hours.
🧾 What to include
- Your booking reference (and Location ID, if applicable)
- Dates/times of the issue
- Screenshots/photos that help explain what happened