⚠️ Note: These rules apply to standard bookings only. Monthly subscription bookings are handled separately.

To keep things fair for drivers and maintain trust in the marketplace, we’ve set clear rules for when Space Owners can cancel a confirmed booking.

🌟 Key points

• Your ability to cancel will depend on the booking timing. In some cases the “Cancel booking” option will be blocked and you’ll be asked to contact Support.
• Every cancellation gives you a Conduct Warning – even if Support cancels on your behalf.
• Short-notice cancellations are never self-serve. If the booking starts within 24 hours, you must contact Support.
• More than 3 Conduct Warnings in a rolling 12-month period may lead to your listing being hidden and reviewed.

📅 When can I cancel a booking?

The table below shows what happens depending on when the booking was made (Booking Lead Time) and when it is being cancelled (Cancellation Timing).

Legend:
🔴 Contact Support = you cannot cancel this booking yourself. Please contact JustPark Support and we will review the request.
🟡 SO can cancel = the cancel button will be available. The booking is cancelled immediately and a Conduct Warning is applied.
Grey / N/A = this combination cannot happen (for example, you can’t cancel 7 days before a booking that was only made yesterday).

N/A = this scenario is not possible based on when the booking was made.

⚠️ Conduct Warnings and enforcement

We use Conduct Warnings to monitor reliability and protect drivers from disruption.

• Every cancellation of a confirmed booking = 1 Conduct Warning.
• This applies whether you cancel yourself (“SO can cancel”) or whether JustPark Support cancels on your behalf (“Contact Support”).
• If you receive more than 3 Conduct Warnings in a rolling 12-month period, we may hide your listing(s) from search while we review your account.
• In serious or repeated cases, we may restrict or suspend your account.

You should only take bookings for dates and times when your space is genuinely available. Please keep your calendar and availability up to date to avoid cancellations.

🧑‍💻 What you’ll see when you try to cancel

• In “🟡 SO can cancel” cases, the Cancel booking button will be active. Once you confirm, the booking is cancelled immediately and the driver is refunded. A Conduct Warning is recorded on your account.
• In “🔴 Contact Support” cases, the cancel button will be disabled or hidden. You’ll see messaging asking you to contact Support instead.
• Support may ask for more detail (for example: why the space isn’t available, any access issues, how much notice you’ve given the driver).
• Even if Support cancels the booking for you, a Conduct Warning will still be applied.

❓Examples

Example 1 – Short booking, short notice

A driver books at 8am for parking at 5pm the same day (Booked <24h). At 3pm you realise your space is not available. This is a short-notice cancellation – you cannot cancel yourself. The table says “🔴 Contact Support”. Support will cancel the booking, refund the driver, and a Conduct Warning will be applied.

Example 2 – Medium booking, reasonable notice

A driver books on Monday for parking on Thursday (Booked 3–7d). On Tuesday, you find out your space will not be available on Thursday. The table shows “🟡 SO can cancel” for “Cancelled 3–7d before start”. You can cancel in your account. The driver is refunded and you receive a Conduct Warning.

Example 3 – Long lead, short notice

A driver books 2 weeks in advance (Booked ≥7d). Two days before the booking, you realise the space is unavailable. This is a long lead but short notice situation. The table shows “🔴 Contact Support” for “Booked ≥7d / Cancelled 1–3d before start”. You must contact Support. We may still cancel, but the Conduct Warning will apply and repeated behaviour may lead to restrictions.

📩 Need help?

If you’re unsure whether you can cancel a specific booking, please contact our Support team with the booking reference and we’ll guide you.