HMRC Verification Issues - FAQs

Here are solutions to common HMRC verification issues:

Problem: Wrong details entered on JustPark tax form 
Solution: Reply with the incorrect information (e.g., "typed Bib instead of Bob") and we'll send a new request.

Problem: Haven't received Mitek link
Solution: Allow up to 5 business days after submitting your tax form.

Problem: Mitek link has expired
Solution: You will receive a new link within 5 working days, please make sure you use the latest link as the others will not be usable.

Problem: Mitek link says completed but I can't withdraw
Solution: If you aren't able to withdraw then your Mitek request hasn't been successful. If you click the link and are unable to submit any further information, please kindly wait for a new request within 5 days.

Problem: I have completed but you keep sending me emails.
Solution: Ignore them please. Your withdrawals will work if you have completed the verification.

Problem: Can't upload digital Proof of Address
Solution: We have fixed that! You should now have the ability to upload a document. If you can’t see this option, please kindly wait for a new request within 5 days.

Problem: Wrong name on Mitek request
Solution: Reply with your correct name as shown on your Photo ID and we'll send a new request.

Problem: Completed Mitek but not paid
Solution: Submit a new withdrawal request - it will be approved the next working day.

Problem: No passport or driver's license
Solution: Reply with a photo document showing your photo and date of birth (European Health card, bus pass, student ID, work ID badge, Blue Badge, library card, PASS card, or National Photo ID card).

Problem: No smartphone or internet access
Solution: Use any device with email and a camera. Ask a friend, family member, or visit your local library for assistance.

Problem: No UK National Insurance Number
Solution: (1) Check if you can obtain a UK TIN, (2) If not, reply with your foreign TIN equivalent documentation.

Problem: Earnings shared between multiple people
Solution: Complete the form for one person, then reply confirming earnings are shared. We'll note this on your account.

Problem: Don't want to complete verification
Solution: This is a legal requirement under HMRC rules. You must complete it even to close your account.

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