What should I do if I get a parking fine? - PCN
Received a Parking Fine (PCN)?
We're sorry to hear that. Here's what you need to know and do next.
First, please note:
- 🚫 JustPark does not issue parking fines and makes no profit from them.
- ❌ We cannot cancel a PCN or appeal on your behalf.
- 📩 If you think a PCN is coming, you’ll need to wait for it to be issued before you can act.
- ☑️ Yes, we sent your booking details to the enforcement company – so something else must have gone wrong.
Check these key details:
- ✅ Vehicle registration: Even small typos can trigger fines. If you made a mistake, you may be able to appeal under a “Keying Error”. See POPLA’s guidance.
- 📍 Parking location: Were you parked in the correct bay or address shown in your booking?
- ⏱️ Booking time: Did you arrive early or leave late? Some sites enforce timings strictly, even by a few minutes.
- 💳 Payment: Was your booking successful? If your payment didn’t go through, the booking may not have been valid.
What happens next?
- 🔍 If everything seems correct, you should appeal the PCN directly to the enforcement company, providing all information. i.e booking ID, etc. (you’ll find their details on the notice).
- 📝 You can also send your PCN to JustPark so we can review it. If the PCN was issued correctly, we reserve the right not to proceed or respond further.
We are not the enforcement company, and we cannot cancel fines. - 🚫 Important: Sending your PCN to JustPark does not count as an appeal. You must contact the enforcement company directly to formally challenge it.
Submit your PCN for review
Before submitting, you’ll be asked to confirm that you understand:
- JustPark did not issue the PCN
- We cannot cancel or appeal it on your behalf
- You must contact the enforcement company to appeal
If you agree, please use our dedicated form to send us the PCN details (including images of both sides):
Still want to appeal?
If your direct appeal is rejected and the PCN was issued by a private company (not a local authority), you can escalate your appeal to POPLA – an independent review service.