Driver Help
- JustPark Help Centre
- Driver Help
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Westminster Council
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Your Bookings
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Parking in Northern Ireland: Change to how we charge you
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I can't find my booking
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I booked the wrong car / registration
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I Can’t Find My Booking / My Booking is Not Showing in the App
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Can I Come and Go?
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Overstay Policy
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I have booked with the wrong registration number - what do I do
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Barrier & Gate Access Guide
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Paying Retrospectively for Parking at a MOTO Service Station
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I want to change my booking time and date
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I received a parking fine at a privately owned space - PCN
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What if I can’t find the space?
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I am a shareholder with JustPark - what does the merger with ParkHub mean for me?
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I booked a completely different vehicle by mistake, to the one I parked. Now I've received a parking fine - PCN
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I made a small typo/error in my vehicle registration - now I've received a parking fine - PCN
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Optional SMS Charges
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Change card/payment details for a live booking
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I had to pay to get out of the car park
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The car park is full - what do I do?
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JustPark’s Best Price Guarantee
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What's your monthly booking cancellation policy?
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How do I update the card on my account?
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How do I contact a space owner?
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How to amend my booking times
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How do I change the details of my booking?
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Make and model of my car are incorrect. How do I update them?
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How do I change my vehicle details?
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Monthly Rolling Booking — how it works & how to book
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There is a car in my space, what do I do?
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How to use the Open Barrier Button
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Transaction Fee
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The EV charger at my space isn't working, what should I do?
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What should I do before I arrive?
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Will I need to display any proof of my booking?
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I'm running late
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How do I leave a review?
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What can I do if I'm unable to access the space?
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What should I do if I get a parking fine? - PCN
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Are there any other charges on top of my booking?
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Parking in Northern Ireland: Change to how we charge you
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Technical questions
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General questions
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Is my space definitely reserved?
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How to avoid fraudulent sites disguised as JustPark
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Arriving Early and Grace Periods - What You Need to Know
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Cornwall Council - Wallet Credit
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Referral fees & discounts
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Can I book for later today or the next day?
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National Trust Member Parking – How It Works
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I received a text message advising I've been issued with a parking fine - PCN
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Blue Badge Parking
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Do you charge more for In Car Experience?
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What happens if my vehicle is damaged whilst parking?
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Is my space definitely reserved?
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Your Profile
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Facebook Login is Being Retired – Here’s What to Do
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I’m new to JustPark - How does it work?
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How do I verify my email address?
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Is JustPark VAT registered?
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How do I verify myself?
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How do I reset my password?
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How do I change my email address?
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Why can't I log in to my account?
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I have multiple accounts. Can I merge them?
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How do I delete my account?
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Facebook Login is Being Retired – Here’s What to Do
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JustPark - Quality Policy
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Account security
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Booking A Parking Space
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Can I pay for parking retrospectively?
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Sale Sharks Season Pass
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Are Motorhomes allowed?
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Parking motorcycles with JustPark
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How to Pay for Parking in Northern Ireland
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How to pay for parking with JustPark
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How do I check out as a guest? + How do I access my account if I checked out as a guest?
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How can I book more than one date?
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Does my payment for parking include ULEZ charges?
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How to add another vehicle to your booking
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How do I book a Space on JustPark with EV Charging?
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App wont load
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NHS Staff FAQs
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How do I use the Start & Stop feature on my JustPark app?
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How do I book a parking space?
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How do I find a space that is suitable for large vehicles?
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How to reserve a parking space using the JustPark app
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Can I park for 24 hours a day?
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I'm using a hired vehicle - can I still make a booking?
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Can I get airport transfers from private spaces?
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Can I pay for parking retrospectively?
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Specific Car Parks
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Can I change my vehicle registration for an active parking session?
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How do I make payment over the phone?
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Why can’t I book at this Q-Park site, I’m currently in a space?
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Q-Park - I’ve stayed longer than my booking time. How do I make payment for this?
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Q-Park - Where do I find my barcode to exit the car park?
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Can I change my vehicle registration for an active parking session?
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Contacting JustPark
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Payments
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I want a VAT receipt for my booking
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Parking Peace of Mind: How do I get a receipt for my insurance?
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Northern Ireland - I've been overcharged
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Your JustPark Wallet
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Why do I get charged 1p?
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How does JustPark charge me for using Start & Stop?
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How do I cancel my upcoming booking?
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Do your prices include VAT?
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How does Autopay work - Woking
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How do I manage my payment methods?
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I want a VAT receipt for my booking
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Cancellations & Refunds
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Local Authority Parking
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10p Transaction fee - Cornwall Council
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How do I change the Vehicle Registration on a Season Ticket?
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My employees use JustPark for work, can we use one account?
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How do I amend my notification preferences?
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Pay on Exit - How does it work?
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JustPark is in Woking - find out more
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How to Purchase a Multi-Use Ticket for Cornwall Council Car Parks?
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Viewing Information on your Multi-Use or Season Ticket
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10p Transaction fee - Cornwall Council
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Parking Peace of Mind
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Privacy and Safety
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MOT - You have the wrong MOT date for me
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MOT - You’ve sent me a reminder for someone else’s vehicle. Isn’t their MOT data private?
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MOT - Why do you store my MOT data and send reminders?
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MOT - A friend or family member received an MOT reminder for my car
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MOT - The reminder you sent was to an old email address
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MOT - How do I turn off future MOT reminders?
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MOT - The registration of the vehicle you sent a reminder for is not mine
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MOT - The vehicle you sent a reminder for has been sold
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Are my credit card details secure?
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MOT - You have the wrong MOT date for me