The space owner cancelled my booking, what do I do?
đ« If the space owner cancels your booking
Youâll be refunded. If the owner cancels, we refund you for any time youâve paid for but couldnât use. If your booking hadnât started yet, youâll get a full refund. Youâll also receive an email notification confirming the cancellation and refund details.
đž How refunds work
- Before start time: Full refund of your booking.
- After start time: Refund for the unused time that you couldnât use due to the cancellation.
đ§ What to do next
- Rebook another space: Choose an alternative location that suits your travel plans.
- Want help finding a space? Contact us and we can help you locate an alternative nearby.
đ How often does this happen?
Very rarely. We monitor cancellations closely. Hosts who cancel repeatedly may have their listings disabled to protect driversâ experience.
đ Need help with your case?
Weâre here to help. Contact us and weâll look into your booking specifically.
đ Summary
- If the owner cancels, youâll get a refund (full if not started; otherwise for unused time).
- Youâll receive an email notification with the cancellation and refund details.
- Rebook at an alternative location, or contact us and weâll help find another space.
- Repeat cancellers may have their listings disabled.