How do I change my vehicle details?
🚨 IMPORTANT: Your vehicle registration must be correct
✅ Your vehicle make and model do not need to be correct
Only your vehicle registration number matters. If your registration is correct, your booking will be valid—even if the make and model are outdated.
🚗 When is the correct registration essential?
- Car parks: The enforcement team checks the registration, not the make/model.
- Driveways: No fine risk unless the space owner requires a permit (check your booking details).
Ensure your registration is correct before your next booking to avoid issues.
🔄 Updating your vehicle registration
If you have an active booking that hasn’t started yet (or has only just begun), you may be able to update your vehicle registration directly from your account.
⚠️ Important:
In some cases, even before your booking starts, the enforcement agency may already have received your vehicle details. When that happens, the system won’t let you amend your registration — this is to prevent fines and data mismatches.
If you find you’re unable to make the change:
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Cancel your booking and create a new one for the same time and space using the correct registration.
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This ensures the correct vehicle is recognised for enforcement purposes.
💳 If your booking starts within 24 hours:
Rebook first, then contact our Support Team to request a refund for the cancelled booking.
💰 If your booking starts in more than 24 hours:
When you cancel, your payment (including the transaction fee) will be instantly refunded to your JustPark Wallet, so you can immediately rebook with the correct vehicle details.
👉 For full steps, see below:
🌍 Updating via the website
- Go to 'My bookings'.
- Select the booking you need to update.
- Click the edit icon
next to your vehicle details.
- Choose or add your correct vehicle, then click 'Update'.
🚗 If you don't have an active booking: Update your vehicle in 'My Profile'.
📱 Updating via the app
- Go to ‘My bookings’ and select the booking in question.
- Scroll to the vehicle section and tap the edit icon
- Tap ‘Add New Vehicle’ and enter the correct details.
- Select or add your preferred vehicle, and it will be updated.
🚗 If you don't have an active booking: Update your vehicle in the 'My Account' section of the app menu.
⚠️ Important: After your booking has started, you cannot change the vehicle. If more than 5 minutes have passed, you must make a new booking to avoid a fine.