Northern Ireland - I've been overcharged
🇬🇧 Northern Ireland parking — why you may see a higher pending amount
If you parked in Northern Ireland, you may see a higher amount on your bank statement than expected. In most cases this is a pre-authorisation hold — a temporary amount reserved by your bank, not your final charge. However, we are currently aware of an issue affecting a small number of drivers. Please read on.
⚠️ Known issue — some drivers are being incorrectly charged
Due to a technical fault with our payment processor, some drivers parking on Start/Stop listings in Northern Ireland are being charged both the parking fee and the pre-authorised amount, rather than the parking fee alone.
We are treating this as a priority and are working with our payment processor to resolve it. You do not need to contact us — if you have been overcharged, we will refund the difference to you automatically once the issue is resolved.
🧾 How pre-authorisation works
- When you tap Start in the JustPark app, we ask your bank to place a temporary hold to confirm your card can be charged later.
- This hold equals the maximum parking fee for that location from your start time (it is not a full day if you arrive late in the day).
- When you slide to Stop, we calculate your actual time used and only that amount is charged.
🏦 When the hold is released
- We instruct your bank to release the hold immediately after you end your session.
- Your bank then releases the remaining funds. Most banks take 3–5 working days, but some can be quicker or a little slower.
Good to know
- JustPark only receives the final parking charge after you end the session.
- The held amount never leaves your account; it's just temporarily unavailable until the session ends.
- The final charge is deducted from the hold; the remainder is released by your bank.
🔍 Tips to check what you're seeing
- In your banking app, a hold often shows as "pending" or "pre-authorisation" rather than a posted transaction.
- Compare with your JustPark receipt in My bookings to see the final amount and session times.
- If both amounts appear as completed transactions (not pending), you are likely affected by the known issue above and will be refunded automatically.
🆘 Still concerned?
If you believe you have been overcharged and it has been more than 7 days with no refund, please contact JustPark Support with your booking ID and a screenshot of the charges.
Please note: your bank cannot resolve this issue — it originates with our payment processor and must be corrected on our side.
📝 Summary
- The higher figure is usually a pre-authorisation hold, not an overcharge.
- We charge only for actual time parked when you end the session.
- A known payment processor issue is causing some drivers to be double-charged — these will be refunded automatically.
- If both amounts show as completed transactions after 7 days, contact us.