General questions

How to avoid fraudulent sites disguised as JustPark

⚠️ QR code scams in car parks — how to stay safe

Quick recommendation: For the safest experience, download the JustPark app from the Apple App Store or Google Play Store, or go directly to www.justpark.com in your browser. When paying, enter the Location ID shown on official signage directly in the app or browser rather than scanning the QR code.
Be alert: Fraudsters sometimes place fake QR codes in car parks to divert you to imitation services. These scams can steal personal details, charge large one-off payments, or sign you up to recurring subscriptions.

✅ Identifying the genuine JustPark service

Always make sure you’re using the official JustPark channels.

JustPark Logo

  • Logo & name: Look for the authentic JustPark logo and name. Beware of look-alike brands or misspellings.
  • No surprise subscriptions: JustPark does not offer subscription services or charge without your authorisation.
  • Legal pages present: Our app and website always include Terms & Conditions and a Privacy Policy.

🔒 Our commitment to safety

  • Proactive measures: We work with authorities and partners to remove fraudulent sites and signage.
  • Bank-grade security: JustPark uses industry-standard, bank-grade security to process your payments.

🛡️ Accessing JustPark safely

  • Download the app: Use the official stores — Apple App Store or Google Play Store.
  • Go direct: Visit www.justpark.com in your browser rather than following unfamiliar links.
  • Phone payments: Use the automated number displayed on official car park signage and meters.

🔎 Ad & link safety checks

  • Check the advertiser: The name should clearly be JustPark, and the web address should show www.justpark.com.
  • Match the URL: Ensure the ad’s displayed URL matches the landing page exactly.

Example of a non-JustPark ad: the web address (highlighted) shows a different company.

Example of fraudulent website


➡️ Prefer direct access

  • Type the address directly into your browser or open the app from your home screen.
  • Be cautious with email/SMS links: Avoid downloading apps from links in emails or texts.
  • Check official app store listings for updates and developer details.
  • Follow official JustPark channels for announcements and advice.
  • Never overshare: Be wary of sites asking for information beyond what’s needed to park (e.g., full card details outside checkout, passwords, or 2-factor Authorisation codes.

🚩 Red flags to watch for

  • Misspellings, poor grammar, or unprofessional design.
  • Unfamiliar or odd-looking URLs, or pages that don’t show clear legal pages (Terms/Privacy).
  • Requests for your username, password, or full card details via email/SMS/chat.
  • Pressure tactics: “limited time”, “urgent”, or unexpected subscription prompts.

Tip: If something feels off, close the page and access JustPark directly via the app or www.justpark.com.


🆘 Need help or spotted fraud?

If you’re concerned you’ve encountered a fraudulent site or QR code, please email help@justpark.com with details (location, screenshots, and the web address if possible).


📝 Summary

  • Use only the official app stores and www.justpark.com.
  • JustPark doesn’t run subscriptions or charge you without authorisation.
  • Check ads and links carefully — the domain must be www.justpark.com.
  • If unsure, don’t scan or click — go direct, and report anything suspicious to help@justpark.com.
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