How do I change the details of my booking?

Need to change your vehicle registration, the time or date of your booking, or extend your stay? Here's what you can change and what to do if you can't.

⚡ Quick read

✏️ Not every booking can be changed. It depends on the car park. If there's no edit option or you get an error, that car park doesn't allow changes.
🔁 Can't change it? Make a new booking first. Once it's confirmed, let us know and we'll refund your original booking. Tap here to see what to do ↓
🔢 Only your registration matters. Make and model aren't used for enforcement. Registration changes aren't possible once your booking has started. Tap here to change your registration ↓
⏩ Arriving early? At enforced or barrier car parks you can't enter before your start time. At private driveways, ask the space owner. Tap here to see what to do ↓
🅿️ One booking covers one vehicle. Each vehicle needs its own separate booking.

✏️ Can I change my booking?

It depends on the car park. Many locations, particularly supermarkets and enforced car parks, don't allow booking changes or vehicle updates once a booking is made. Your details are sent to the operator automatically at the time of booking.

You may see no edit option in the app, or you may get an error message when you try to make a change. Both mean the same thing: that car park doesn't allow changes.

This isn't a JustPark restriction. It's set by the car park itself.

⏱️ Changing your booking time or date, or extending your stay

✅ If the edit or extend option works

Go to My Bookings in the app or on the website.
Select your booking and tap Edit or Extend.
Choose your new times and confirm.

🚫 If you get an error or there's no edit option

The car park doesn't allow changes. Here's what to do:

Make a new booking for the time, date or extension you need.
Once the new booking is confirmed, let us know and we'll refund your original booking.

⚠️ Please make the new booking first before contacting us. We can only process the refund once you have an alternative in place.

🚗 Changing your vehicle registration (VRM)

For enforced car parks, your VRM must be correct. This is what cameras and enforcement systems check. Make and model aren't required.

💡 Wrong make or model on your booking? Don't worry. Make and model are not used for enforcement. Only your registration plate (VRM) is checked, so if your VRM is correct, your booking is valid whatever make or model is shown.

✅ If the edit option works

Go to My Bookings.
Select your booking and tap Edit.
Update your vehicle registration and save.

🚫 If you get an error or there's no edit option

The car park doesn't allow VRM changes. Here's what to do:

Make a new booking with the correct vehicle registration.
Once it's confirmed, let us know and we'll refund the original booking.

⚠️ Please make the new booking first. We can only refund once you have a valid booking for the correct vehicle.

🔒 VRM changes aren't possible after your booking has started. Make a new booking with the correct vehicle so enforcement can match it.

📅 Changing the VRM on a rolling monthly booking

For most locations this isn't possible. This is because of the integration with the site you've booked, which won't recognise an attempted update to your vehicle. Instead, make a new booking with the correct vehicle registration for the time you need:

Parking the new vehicle for a short time (such as less than a month): make a new booking for the time you need, then let us know. We'll keep your original booking in place and refund you for the unused dates.
Parking the new vehicle indefinitely: make a new monthly rolling booking, and we'll process the cancellation of your original booking.

Please note: the listing price may have increased since you started your original booking, so a new booking may cost more than expected. Please check this before you book.

⏩ Arriving early

Enforced or barrier car parks: you can't enter before your booking start time. Doing so risks a Penalty Charge Notice (PCN).
Private driveways: you can ask the space owner if early arrival is possible. How do I contact a space owner?

Need to arrive earlier? Follow the steps in changing your booking time or date.

🅿️ Other changes

More than one vehicle? Each vehicle needs its own separate booking.
Wrong location? Make a new booking at the correct location, then contact us to request a refund on the original, subject to the cancellation policy.

Still stuck?

If none of the above covers your situation, submit a change request and our team will look into it.

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