I Can’t Find My Booking / My Booking is Not Showing in the App
🔍 I can't find my booking
If your booking isn’t showing in the app or on your account — don’t worry! It’s usually quick to fix. This happens most often when a booking is made under a different email or login method (for example, Apple ID or Google).
💡 Most common fix: Try logging in with “Continue with Apple” — many bookings are linked to an Apple ID, not your usual email address.
🪄 Step 1: Check how you logged in
We recommend checking whether you used one of the following when making your booking:
- Apple ID – If you used “Continue with Apple”, your booking may be linked to a private relay email (for example, abc123@privaterelay.appleid.com).
- Google – If you used “Login with Google”, make sure you’re signing in with the same Google account.
- Email and password – If you entered your email manually, try logging in directly using that address.
Tip: Many people have more than one JustPark profile without realising. Try signing in with a different option — you may find your booking straight away.
📧 Step 2: Search your email inbox
Look for your JustPark confirmation email by searching for “JustPark confirmation” or “Your JustPark booking”.
- If you booked using Apple ID or Apple Pay, the email may be sent to a hidden or forwarded address (for example @icloud.com or @privaterelay.appleid.com).
- Still can’t find it? Check your junk or spam folder just in case.
💳 Step 3: Check your payment method
If payment has been taken but you can’t see the booking, it may be linked to a different account.
- Apple Pay or Google Pay – The booking follows the email saved to that payment method.
- Credit or debit card – If you paid manually, make sure the confirmation email matches the account you’re logging in with.
🧠 Step 4: Still can’t find it?
If you’ve tried the steps above and still can’t see your booking, but payment has definitely come out, please contact us.
💡 Good to know!
- If you log in using Apple Pay or “Continue with Apple”, you may have a private relay address that’s different from your usual email.
Once you’ve found the right login, your booking will appear instantly under My Bookings → Upcoming.