Can JustPark deactivate my account or space?
🚫 Account temporarily deactivated or blocked
We may temporarily deactivate your account or space OR block your account if it looks like your activity may breach our Terms of Service.
🔎 Why this can happen
This could be because:
- You haven’t replied to a message or enquiry for more than 72 hours.
- A driver/Space Owner has opened a dispute about a specific booking.
- Someone has reported that you’re not legally allowed to rent out your space.
- Your listing contains insufficient information or appears misleading.
- Scheduled payments were missed.
- An overstay occurred without informing us or the Space Owner.
- Activity was detected that could be deemed potentially fraudulent.
🤝 What happens next
If your account is deactivated due to insufficient information, an open dispute, or risk-related activity, we’ll reach out to you to find a resolution. Please respond to our email as soon as possible so we can review and help restore access.
🛠️ How to resolve it quickly
- Reply to our message with any requested details or evidence (e.g., booking info, timings, photos).
- If there’s an outstanding balance, bring payments up to date and ensure a valid payment method is on your account.
- If an overstay occurred, work with us to arrange the correct extra time or settlement.
📬 Think this is a mistake?
If you believe your account was deactivated unfairly, please contact us as soon as possible.
✅ Quick recap:
• We’ll email you if we need more information or there’s a dispute.
• Reply promptly with any evidence and settle missed payments if applicable.
• Use the contact link above if you think there’s been an error.