There is a car in my space, what do I do?

🚗 Can’t access your booked space?

1) Call the space owner (private driveways)

If you’ve booked a private driveway, the fastest fix is to contact the owner directly. Their phone number is in your booking confirmation email and in My bookings.

2) Contact JustPark

Can’t reach the owner, or your booking is not on a private driveway?

We’re here to help: Contact Customer Support. We’ll try to direct you to an alternative JustPark space nearby.

Tip: Take a clear photo showing the space is occupied or inaccessible before contacting us.

3) No immediate help? Book another space

If you need help outside support hours or can’t get through, you can book another space yourself.

We’ve got you covered:

• If the original space couldn’t be used due to an inaccurate listing or being occupied, we’ll refund your original booking.
• If the replacement is more expensive, we’ll reimburse the difference (up to 2× the original booking value).

💸 How to request a refund

Send us the following within 48 hours of the booking start time:

• 📸 A photo showing the original space was occupied / inaccessible
• 🧾 Your receipt/confirmation for the new JustPark booking
• 🔗 Both booking references (original and replacement)

Request a refund

📝 Summary

• Private drive? Call the owner first (details in your confirmation).
• Can’t reach them / not private? Contact JustPark.
• Out of hours? Book another nearby space, keep evidence, and submit a refund claim within 48 hours.