There is a car in my space, what do I do?
🚗 1. Call the Space Owner
If you’ve booked a space on a private driveway, the fastest way to resolve the issue is to contact the space owner directly. 📞 Their phone number is in your booking confirmation email.
📞 2. Contact JustPark
If you can’t reach the space owner, or if your booking is not on a private driveway, our team is here to help. 👉 Contact Customer Support, and we will do our best to direct you to an alternative JustPark space nearby.
📸 Important: Please take a photo of the vehicle occupying your space before contacting us.
📍 3. Book Another Space
If you need help outside our support hours (🕒 8:00 am - 8:00 pm, Monday to Friday | 9:00 am - 6:00 pm, Saturday & Sunday | 9:00 am - 4:00 pm on bank holidays) or can’t get immediate assistance, you can book another space yourself.
We’ve got you covered: - If you couldn’t find the space due to an issue with the listing description, we will refund your original booking. - If the new space is more expensive, we will reimburse the difference (up to twice the value of your original booking).
👉 To claim a refund:
- 📸 A photo showing the original space was occupied
- 🧾 A receipt for your new booking