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There is a car in my space, what do I do?

We're really sorry to hear this - here's what to do:

1. Call the space owner

If you have booked a space on a private drive, the quickest way to resolve the problem is to speak to the space owner directly. At the bottom of your booking confirmation email, you will see a button called "Contact Space owner" and this will allow you to call the space owner. 

If you are in a commercial car park and it is full, you can either call Customer Support and they will attempt to relocate you to a space nearby, or you can claim a refund

2. Contact JustPark

If you can't get hold of the space owner or if you are not booked on a private drive, then please contact Customer Support. We will do our absolute best to direct you to an alternative JustPark space nearby.

If it is safe to do so, take a photo of the car in your space so we can work out what happened. If you have already left or it is unsafe - don't worry about this. 

3. Book another space

We're pretty fair here at JustPark - If there was a car in your space, we will refund your original booking. So if you don't have time for JustPark to relocate you to a nearby space, you should book another space and request a refund

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