There is a car in my space, what do I do?

🚗 Can't access your booked space?

Safety first: Don't confront or block another vehicle. If you can't access the space, follow the steps below.

1) Call the space owner (private driveways)

If you've booked a private driveway, the fastest fix is to contact the owner directly. Their phone number is in your booking confirmation email and in My bookings.

2) Contact JustPark

Can't reach the owner, or your booking is not on a private driveway? Tell us what you need:

💸 I just want a refund — I'll sort my own parking

No problem. Submit a refund request using the button below. You'll need a photo showing the space was inaccessible — full checklist in Step 3.

Request a refund →

📞 I'd like JustPark to try and find me somewhere nearby

Call us and we'll try to direct you to an alternative JustPark space. Have your booking reference ready.

+44 203 318 9792

We're available:

Monday to Friday: 08:00 – 20:00
Saturday & Sunday: 09:00 – 18:00
Bank holidays: 09:00 – 16:00

Outside these hours? Follow Step 3 to book an alternative space yourself — we'll reimburse the cost difference.

Tip: Take a clear photo showing the space is occupied or inaccessible before contacting us.

3) No immediate help? Book another space

If you need help outside support hours or can't get through, you can book another space yourself.

We've got you covered:

If the original space couldn't be used due to an inaccurate listing or being occupied, we'll refund your original booking.
If the replacement is more expensive, we'll reimburse the difference (up to 2× the original booking value).

💸 How to request a refund

Send us the following within 48 hours of the booking start time:

📸 A photo showing the original space was occupied / inaccessible
🧾 Your receipt/confirmation for the new JustPark booking
🔗 Both booking references (original and replacement)

Request a refund

📝 Summary

Private drive? Call the owner first (details in your confirmation).
Can't reach them / not private? Choose: refund via the form, or call us on +44 203 318 9792 for help finding an alternative.
Out of hours? Book another nearby space, keep evidence, and submit a refund claim within 48 hours.

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