How do I cancel my upcoming booking?
❌ How to cancel a booking
You can cancel a booking before it starts, in line with our cancellation policy. Please cancel as early as possible so we can free up the space for other drivers.
🌐 On the JustPark website
- Go to My bookings.
- Open the relevant booking.
- Click Cancel booking, choose a reason, then click Continue to confirm.
📱 In the JustPark app (iOS & Android)
- Open the app and tap My bookings.
- Select the booking you want to cancel.
- Scroll down and tap Cancel booking.
- If you’re entitled to a refund, the amount will be shown before you confirm.
- Tap Yes, cancel my booking.
💳 Refunds & timing
- Processing time: Refunds usually reach your account within up to 10 working days, depending on your bank.
- Pre-booked parking: Refund eligibility depends on the length of booking and how far in advance you cancel — see the cancellation policy.
- Drive-up bookings: No refunds once the parking session has started.
Something went wrong during your stay? If you’re seeking a refund after your booking finished, please see requesting a refund.
📝 Summary
- Website: My bookings → open booking → Cancel booking → reason → Continue.
- App: My bookings → select booking → Cancel booking → confirm (refund amount shown if eligible).
- Refunds follow our policy and can take up to 10 working days.
- No refunds for drive-up sessions already underway; for post-stay issues use the unable to park guide.