I had to pay to get out of the car park

💳 I had to pay to exit the car park — how to get a refund

If you were charged again at the car park even though you had a JustPark booking, we’ll help put it right. Here’s what to do and what to include so we can sort it quickly.

1) Send us a refund request

Use our form so it goes straight to the right team:

💳 Submit a refund request

Note: This is rare - usually happens when something went wrong on a car park partner’s system. We’ll investigate and prevent repeats.

2) What to include (this speeds things up)

Your JustPark Booking ID
The receipt from the car park (photo or PDF).
Your actual arrival/exit time
A short note on what happened at the barrier/exit

3) What happens next

We’ll verify your booking details and review the evidence.
We may contact the car park partner to confirm what happened.
We’ll email you the outcome and process any refund to your original payment method.

✅ Good to know

We review partner issues so future drivers aren’t affected.
This is an uncommon issue — our partners keep their systems up to date with bookings.

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