The EV charger at my space isn't working, what should I do?

⚡ If a charger isn’t working at your JustPark space

1) Check all connections

• Ensure the cable is firmly connected at both ends.
• Unplug and reconnect your vehicle to the charger.
• If your vehicle/charger app shows an error, note the message or take a screenshot.

2) Call the space owner

For private drive bookings, the quickest fix is often with the owner (e.g., a tripped switch). Their phone number is in your booking confirmation email and in Bookings.

3) Contact JustPark

If you can’t reach the owner or the issue persists, please contact Customer Support. We’ll do our best to direct you to a nearby alternative JustPark space.

Evidence helps: Please take a photo of the charger not functioning (and any error message) so we can investigate and assist more quickly.

4) If you need to book another space

If your booking starts outside our support hours or you can’t get immediate help, please:

• Book another JustPark space via the app or website, or
• Use a non-JustPark car park and keep your receipt.

If you choose a non-JustPark alternative, we’ll reimburse the costlier booking up to 2× the value of your original booking once you contact us with:

• Proof the original charger was unavailable (photo/error screenshot)
• Your original booking details
• The receipt for your replacement parking

Support hours

• Mon–Fri: 08:00–20:00
• Sat–Sun: 09:00–18:00
• Bank holidays: 09:00–16:00

📝 Summary

• Check connections and try unplug/reconnect first.
• Call the space owner; their number is in your email and Bookings.
• If unresolved, contact JustPark with a photo of the issue.
• If you must repark elsewhere, book another JustPark space or keep the receipt for a non-JustPark car park; we’ll reimburse up to 2× your original booking with evidence.
• Support is available daily during the hours listed above.