Barrier & Gate Access Guide
Some JustPark locations are protected by barriers or gates. To enter or exit, you’ll either:
- Enter a PIN code on the keypad, or
- Use the Open Barrier button in your JustPark app (found in your booking).
Before you travel:
- Make sure you’ve got the latest JustPark app installed and you’re logged in.
- Enable your phone’s Location Services and allow the app to access location “While Using”.
- Keep your booking confirmation handy (booking reference & Location ID).
🔑 PIN code not working
- Check the exact code from your booking (watch for 0/O and 1/I mix-ups).
- Enter the code slowly and firmly on the keypad, then press “Enter/✓” if required.
- Try again from a neutral keypad state (some keypads “lock” after rapid attempts).
If the PIN still doesn’t work:
📱 “Open Barrier” button issues (in-app)
- Confirm your Location Services are enabled and you’re right by the barrier.
- Force-close and reopen the JustPark app, then retry the button.
- Check the app has Bluetooth (if applicable) and mobile data permissions enabled.
- Toggle Airplane Mode off/on to refresh the signal, then try again.
- Ensure you’re logged into the account that made the booking and you’ve opened the correct booking.
Tip: The Open Barrier button only appears if the site supports it and you’re on the active booking view in-range of the barrier.
🚧 Can’t enter or exit after trying the above?
- If you can, pay at the on-site machine so you can park/leave without delay.
- Then request a full refund of your JustPark booking here: Request a Refund. Include your booking reference, Location ID, time of issue, and any photos/receipts.
Please don’t tailgate another vehicle through the barrier — it’s unsafe and may invalidate any support/refund.
🚨 Still stuck?
Call our Urgent Customer Support line now:
📞 0203 318 9792
Have these ready: Booking reference, Location ID, time of attempt, and any screenshots/receipts. Please note - is there any noise coming out of the device? - Are the keys/device lighting up when entering the PIN? Where available, we can provide a one-time emergency PIN or guide you step-by-step.
🌙 After hours or the site is closed
- If your booking shows a space owner/operator phone number, try calling them for on-site help.
- If you can’t reach us or the owner and the site is closed, you may need to wait until the following day when the location reopens to collect your car.
📝 Summary
- Access is via PIN code or the in-app Open Barrier button.
- Keep your app updated, location on, and booking info handy.
- If all else fails, pay on-site and request a refund.
- 🚨 Urgent help: 0203 318 9792 (have your booking reference and Location ID ready).
- 🌙 If the site’s closed and you can’t reach anyone, you may need to wait until reopening to collect your vehicle.