Everything you need to know about parking in a residential space

JustPark lets you book private spaces, such as driveways and individually owned garages, across the UK. Everything you need is in your booking's access instructions.

⚡ Quick read

🏠 The owner is aware of your booking. You don't need to check in with them unless there is a permit or other access item required. Tap here to check if you need one ↓
🕒 Arrive from your start time. Leave by your end time. You can arrive at any point from your start time, and you do not need to contact anyone if you are running late within your booked period.
📋 Check your access instructions before you travel. They tell you how to find the space and anything specific to it.
🚗 Check if you can come and go. This varies by space, so check the listing description or the access instructions in your booking confirmation.
⏩ Arriving early or staying longer? Sort this out before you arrive or before your booking ends. Not every booking can be changed. Tap here to see what to do ↓
🛡️ Space unavailable when you arrive? Don't confront or block another vehicle. Call the owner first, then us. We'll help you find somewhere nearby or refund your booking. Tap here to see what to do ↓

🏠 About private spaces

JustPark lists 45,000+ driveways and residential spaces.

Owners manage their own availability and can block dates and times when they can't host.
They're notified of your booking, including your arrival and departure times. When you book, the space is expected to be available when you arrive.
If you need clarity about a specific space, you can message the owner using the contact details in your confirmation.

🪪 Do I need a permit or anything else?

The owner is aware of your booking, so you don't need to check in with them unless there is a permit or other access item required, such as a key, fob or gate code.

Your access instructions will tell you if you need one and how to get it. If a permit is needed, make sure it's displayed before you leave your vehicle.

Need to collect a permit or access item? Contact the owner to arrange it before you arrive. Find out how in How do I contact a space owner?

Gate or keypad? If the space has a barrier, gate or keypad and you need help getting in or out, check out this guide.

🕒 Arrive from your start time, leave by your end time

Your booking shows an "Arrive from" time and a "Leave by" time.

You can arrive at any point from your start time, and you do not need to contact anyone if you are running late. The owner may have another booking or need the space themselves, so please make sure you leave by your end time.

⏩ Arriving early or extending your stay

Need to arrive earlier or stay longer than you've booked? Sort this out before you arrive early or before your current booking ends, so you're covered the whole time.

Not every booking can be changed, so check How do I change the details of my booking? It shows you how to change your booking, or what to do instead if you can't.

Tip: You can message the owner to ask about arriving early, but they may have another booking or need the space themselves.

🚗 Can I come and go?

Some spaces let you come and go as often as you like during your booking. Others allow one entry and one exit.

This varies from space to space. Before you book, look for Single-entry/exit or Multi-entry/exit on the listing, and check the listing description. If you've already booked, check the access instructions in your booking confirmation.

You can also speak to your space owner to confirm whether you can come and go. Call or message them using the details in your booking. How do I contact a space owner?

💬 Contacting the space owner

You can reach the owner in two ways:

📞 Phone: The owner's number is in your booking confirmation under "Contact the Space Owner" (look for the phone icon).
💬 Message: Go to My bookings, open your booking (under In progress or Upcoming), click Message space owner, then write and send your message.

Call won't connect? The owner may not have added a phone number. Send them a message instead.

Haven't booked yet? You can't contact an owner until your booking is confirmed. If you have questions, check the listing details, photos, rules and access instructions carefully before you book.

🔗 How do I contact a space owner?

🛡️ Booking Protection: can't access your space?

In the rare event your reserved space is unavailable, we'll make it right. We'll help you find a nearby space, or give you a full refund.

Safety first: please don't confront or block another vehicle. Take a clear photo showing the space is occupied or inaccessible, then follow the steps below.

1️⃣ Call the space owner

This is usually the fastest fix. Their number is in your booking confirmation email and in My bookings.

2️⃣ Contact JustPark

Can't reach the owner? Tell us what you need:

💸 I just want a refund. I'll sort my own parking. Submit a refund request with your photo of the space.
📞 I'd like JustPark to find me somewhere nearby. Call us on 0203 318 9792 with your booking reference ready, and we'll try to direct you to another JustPark space.
Monday to Friday 08:00–20:00, Saturday and Sunday 09:00–18:00, bank holidays 09:00–16:00.

3️⃣ No immediate help? Book another space

If it's outside our opening hours or you can't get through, book another space yourself. We've got you covered:

If the original space couldn't be used because it was occupied or the listing was inaccurate, we'll refund your original booking.
If the replacement costs more, we'll reimburse the difference (up to 2× the original booking value).

💸 How to claim

Send us the following within 48 hours of your booking start time:

📸 A photo showing the original space was occupied or inaccessible
🧾 Your receipt or confirmation for the new JustPark booking
🔗 Both booking references (original and replacement)

Still need help?

If something's gone wrong with your booking, contact us with your booking confirmation and we'll look into it for you.

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