I'm using a hired vehicle - can I still make a booking?

🚗 Booking with a hire/rental vehicle (and changing your registration)

🧾 What to enter at checkout if you don’t know the reg yet

1. If you have your own car: Enter your current registration.
2. If you don’t know the hire car’s reg yet: Enter JPTEMP.

✏️ Can I change the registration later?

In some spaces, yes — you can update the registration from your upcoming booking: My Bookings (app or web).

In other spaces, changing the registration isn’t supported. You’ll only find out when you try to edit the vehicle on your booking.

🔁 If you can’t change the registration

1. Make a new booking with the correct vehicle registration.
2. Then contact us and we’ll refund the original booking that has the wrong registration.

Alternative (Wallet refund): If you prefer, you can cancel the original booking yourself and receive an instant Wallet refund — provided all of the following are true:

• The booking is cancelled more than 24 hours but less than 21 days before the start time, and
• The original booking value is under £50.

Wallet refunds are available to use immediately to make a new booking.

🧠 Good to know

• The registration on your booking must match the vehicle parked. If it doesn’t, a PCN may be issued.
• To try a change, open your upcoming booking in My Bookings and edit the vehicle. If the option isn’t available, use the steps above.
• Need help fast? Contact Support.

📝 Summary

• Some car parks allow pre-start registration changes; some don’t — you’ll only know when you attempt the change.
• If you can’t change it, book again with the correct reg and contact us to refund the booking with the wrong reg.
• Instant Wallet refund is available if you cancel the original booking more than 24h but less than 21 days before start and the value is < £50 — then rebook right away.
• Always ensure the booking’s reg matches the parked vehicle to avoid a PCN.