What's your monthly booking cancellation policy?
All Monthly Plans (1, 3, 6 or 12 months) will automatically renew unless cancelled.
To stop a renewal, drivers must give notice before the cutoff date listed below. The space will remain active until the end of the current plan, and no refunds are issued for unused time.
If you end your plan early, we don’t issue partial refunds for any unused time. This includes prepaid multi-month plans (3, 6 or 12 months). For example, if you paid for 3 months up front and cancel part-way through, no refund is due and your space remains active until the end of the paid period.
🗓️ 1-Month Rolling Plans
- Renews every month unless cancelled
- Cancellation notice required: 4 days before the next payment is taken
Example:
Payment taken on 15th October → Cancel before 11th November to stop the next renewal.
🗓️ 3, 6 or 12-Month Plans
- Paid up front for the full period
- Renews in blocks (e.g. 3, 6 or 12 months at a time)
- Cancellation notice required: 2 weeks before the next payment is taken
Example – 3-month plan:
Payment taken on 15th October → Cancel before 1st January to stop the next renewal.
Example – 6-month plan:
Payment taken on 15th October → Cancel before 1st April to stop the next renewal.
Example – 12-month plan:
Payment taken on 15th October → Cancel before 1st October (next year) to stop the next renewal.
✅ We'll remind you in advance
Don’t worry — we’ll send a reminder:
- 1 month before your plan is due to renew
- And another reminder closer to the renewal date
This gives you time to decide whether to continue or cancel before your next payment is taken.
❓ Need help?
If you're not sure when your plan renews or need help cancelling, our team can assist.
Just select "Cancel my monthly rolling booking" from the dropdown, tell us what you need, and we’ll get back to you as soon as possible.