Im a space owner - What happens if the driver overstays?
⛔ A driver has overstayed — what should I do?
We make it clear to our drivers that they shouldn’t stay any longer than they’ve booked. This happens very rarely and is usually due to unforeseen circumstances.
If a driver does overstay, don’t worry — they’ll need to pay for any additional time they use at your space, and in some circumstances, other charges may apply. See our Overstay Policy for full details.
🤝 What JustPark will do
- Contact the driver urgently to move or extend their booking.
- Arrange the correct extra time through JustPark at the standard rates shown at booking.
- If a confirmed next booking is at risk, we’ll prioritise clearing the space and keep you updated.
- Where disruption is caused and the driver doesn’t cooperate, an admin fee may apply in line with our terms.
🧭 Steps for Space Owners
- Try to contact the driver by phone or message.
We’ll need to see proof of this (e.g., call log or screenshot). - Make a note of how long they have overstayed (from their booking end time to the time you notify us).
- Take photo evidence showing the car still in your space.
- Contact us with these details so we can take action quickly.
🧾 Evidence we need
- 📸 Photos of the vehicle in your space (number plate visible; timestamped if possible).
- ⏰ Times: the driver’s booking end time, and when you observed/photographed the overstay.
- 📞 Proof of contact attempts (screenshot of calls/messages to the driver).
- 📅 Impacted bookings (if applicable): the next booking start time and booking ID.
ℹ️ Helpful to know
- If the day’s daily or capped rate has already been reached, we won’t add extra same-day charges — we’ll still contact the driver to move promptly.
- For longer overstays, we’ll charge for additional time and keep you updated as we work to resolve.
- If a monthly booking ends and the vehicle remains, we’ll contact the driver to renew or make a new booking. If there’s no response, we’ll advise you on next steps consistent with our terms and local regulations.
- Please don’t accept cash directly from drivers — this will breach our Terms and Conditions, and for everyone’s protection, all payments should go through JustPark.
- If there’s a safety issue or a public road is blocked, please contact your local authority or the police.
💬 Need help now? Share your evidence with us and we’ll get in touch with the driver right away: Contact JustPark Support.
✅ Quick summary
- Contact the driver ➜ note times ➜ take photos ➜ contact JustPark.
- We’ll contact the driver, arrange extra time or movement, and keep you updated.
- Appropriate fees may apply in line with our Overstay Policy.