How do I get a refund?
đźš« Unable to park? How to get help & a refund
Please contact us within 48 hours of your booking start time. We hold funds for 48 hours before releasing them to the space owner so we can process refunds quickly if needed.
✅ When you’re eligible for a full refund
If you couldn’t park for any of the reasons below, you’re eligible for a full refund:
- Seriously inaccurate listing description.
- Space was being rented out illegally.
- Space owner unavailable, so you had to park elsewhere.
- No room for your vehicle (please include photos if possible).
- Space didn’t exist (we’ll also review its booking history).
đź“© How to contact us
Send us a message via this form: Request a refund (unable to park).
🧾 What to include
- Your booking ID and the space address/Listing ID.
- Brief explanation of what happened and which reason above applies.
- Evidence where relevant: photos of the bay/obstruction, signage, messages to/from the owner, and any receipts if you had to park elsewhere.
For general cancellation rules and timelines, see our Cancellation policy.
đź“ť Summary
- Contact us within 48 hours if you couldn’t park; funds are held for that period to enable quick refunds.
- Full refunds apply for: seriously inaccurate listing, illegal space, owner unavailable, no room for your vehicle, or the space didn’t exist.
- Use the refund request form and attach clear evidence.
- Check the Cancellation policy for further guidance.