What do I do if the driver arrives early or late?
⏱️ Plans changed? Running early or late
Sometimes journeys don't go to plan! Here's what to do if that happens.
🌅 Running early?
If a driver arrives early and you can accommodate them, it’s fine to allow this at your discretion. If they’re arriving well before the booking start time, you can ask them to extend their booking or make a new booking to cover the extra time.
If they arrive early without informing you, please let us know the time they arrived so we can arrange any additional payment.
🌙 Running late?
Arriving late to start your booking
Drivers aren’t obliged to arrive exactly at the start time. As long as they arrive within their booking window, the booking remains valid. Time not used at the start isn’t refunded.
Leaving late (overstaying)
Occasionally a driver may not get back to the vehicle in time. This is rare, but we have a simple process so you’re not left out of pocket. See our what happens if a driver overstays article, and follow the steps below so we can act quickly.
🧭 What to do now
- Try to contact the driver (phone or message).
We’ll need to see proof of this (call log or screenshot). - Note how long they have overstayed (from booking end time to when you notify us).
- Take photo evidence showing the car still in your space (number plate visible; timestamp if possible).
- Contact us with those details so we can take action.
What JustPark will do: we’ll contact the driver to move or extend, arrange any additional time through JustPark, prioritise clearing the space for upcoming bookings, and—where appropriate—apply fees in line with our Overstay Policy.
✅ Quick summary
- Early arrival allowed at your discretion; ask for an extension or new booking if much earlier.
- Late arrival is fine within the booked window; no refund for unused time.
- If they overstay: contact driver → note times → take photos → contact us.
- We’ll reach out to the driver, arrange extra time if needed, and keep you updated.