How do I contact JustPark?
📞 Need help fast? Urgent support & contact options
Urgent? Please call us. Phone number and details below.
For all other enquiries, submit our Customer Support Request Form — these go direct to our dedicated team and we aim to respond within 48 hours (often much faster).
🚨 What counts as an urgent issue?
Please call us only for problems that need immediate attention, such as:
- Someone is parked in your booked space right now
- You’re blocked in and can’t leave
- You can’t access a location you’re paying to use
📝 Not urgent? Send us a request
Use our form for all non-urgent issues. We aim to reply within 48 hours.
✉️ Customer Support Request Form
💸 Need a refund?
For refund requests, please go straight to our Refund Request Form.
🕘 Usual operating hours
- Monday to Friday: 08:00 – 20:00
- Saturday & Sunday: 09:00 – 18:00
- Bank holidays: 09:00 – 16:00
❓ FAQs – quick guides
There’s a car in my space — what do I do?
The car park is full — what do I do?
I had to pay to get out even though I had a booking