How do I change the details of my booking?

Can I change my booking?

It depends on the car park. Many locations — particularly supermarkets and enforced car parks — do not allow booking changes or vehicle updates once a booking is made. Your details are sent to the operator automatically at the time of booking.

You may see a no edit option in the app, or you may get an error message when you try to make a change. Both mean the same thing: that car park does not allow changes.

This is not a JustPark restriction — it is set by the car park itself.

⏱️ Need to Change Your Booking Time, Date, or Extend Your Stay?

✅ If the edit or extend option works

1. Go to My Bookings in the app or on the website
2. Select your booking and tap Edit or Extend
3. Choose your new times and confirm

🚫 If you get an error or there's no edit option

The car park does not allow changes. Here's what to do:

1. Make a new booking for the time, date, or extension you need
2. Once the new booking is confirmed, let us know and we'll refund your original booking

⚠️ Please make the new booking first before contacting us — we can only process the refund once you have an alternative in place.

🚗 Need to Change Your Vehicle Registration (VRM)?

For enforced car parks, the VRM must be correct — this is what cameras and enforcement systems check. Make and model are not required.

✅ If the edit option works

1. Go to My Bookings
2. Select your booking and tap Edit
3. Update your vehicle registration and save

🚫 If you get an error or there's no edit option

The car park does not allow VRM changes. Here's what to do:

1. Make a new booking with the correct vehicle registration
2. Once confirmed, let us know and we'll refund the original booking

⚠️ Please make the new booking first — we can only refund once you have a valid booking for the correct vehicle.

⚠️ VRM changes are not possible after your booking has started. Make a new booking with the correct vehicle to ensure correct enforcement.

🚗  Changing the VRM on a rolling monthly booking

For most locations this is not possible. This will be due to the integration with the site for your booked location, which will not recognise an attempted update to your vehicle. As such we advise:

• Make a new booking with the correct vehicle registration for the duration of time needed. 
  
  If only parking the new vehicle for a short duration of time (such as less than a month) please make a new booking for the required time, let us know and we'll keep the original booking in place and refund you for the unused dates. If needing to park indefinitely under the newer vehicle details, please make a new monthly rolling booking and we will process the cancellation on the original booking.
  
  * Please note that the listing pricing may have increased since you started the original booking, so a new booking made may be at a higher rate than expected. Please ensure to check this before making a new booking.

🅿️ Other Changes

• Arriving early? At enforced or barrier car parks you cannot enter before your booking start time — doing so risks a Penalty Charge Notice (PCN). At private driveways you can ask the space owner if early arrival is possible.
• More than one vehicle? Each vehicle needs its own separate booking.
• Wrong location? Make a new booking at the correct location, then contact us to request a refund on the original, subject to the cancellation policy.

Still stuck?

If none of the above covers your situation, submit a change request and our team will look into it.