How do I park at a PIN code or barrier car park?
Some JustPark car parks have a barrier or gate. Depending on the car park, you'll get in using a PIN code, a QR code, or the Open Barrier button in your JustPark app. Everything you need is in your booking's access instructions.
⚡ Quick read
- 🔢 Your space is digitally reserved. The car park operator or space owner has your vehicle registration and the dates and times of your booking.
- 🕒 Arrive from your start time. Leave by your end time. You can arrive at any point from your start time, and you do not need to contact anyone if you are running late within your booked period.
- 📋 Check your access instructions before you travel. They tell you exactly how to get in.
- ⏩ Arriving early or staying longer? Sort this out before you arrive or before your booking ends. Not every booking can be changed. Tap here to see what to do ↓
- 🚶 Not every code is for your car. At some car parks, PIN or QR codes are only needed to open the pedestrian door or gate.
- 🚧 Can't get in? If there's a help button at the barrier, press it and say you have a JustPark booking, giving your booking reference. If that doesn't work, at a driveway or individually owned space, use the Contact space owner button in your booking. At a car park, call us on 0203 318 9792. Tap here for step-by-step help ↓
📋 Check your access instructions first
Every car park works a little differently. Your access instructions are in your booking in the app and in your confirmation email. They'll tell you whether you need a PIN code, a QR code or the Open Barrier button, plus anything specific to that car park, such as which entrance to use.
Before you travel:
- Make sure you've got the latest JustPark app installed and you're logged in.
- Enable your phone's Location Services and allow the app to access location "While Using".
- Keep your booking confirmation handy (booking reference & Location ID).
🚶 Some codes are for people, not cars
At some car parks, the PIN or QR code only opens the pedestrian door or gate, for example, to get back to your car or to leave on foot. You may not need it to drive in or out. Your access instructions will explain how your car park works.
🕒 Arrive from your start time, leave by your end time
Your booking shows an "Arrive from" time and a "Leave by" time.
You can arrive at any point from your start time, and you do not need to contact anyone if you are running late.
- Arrive early and the barrier may not open. You may need to take a ticket and pay the car park directly when you leave.
- Leave late and the barrier may not let you out. You may need to pay the car park directly to exit.
JustPark can't refund these costs.
⏩ Arriving early or extending your stay
Need to arrive earlier or stay longer than you've booked? Sort this out before you arrive early or before your current booking ends, so you're covered the whole time.
Not every booking can be changed, so check How do I change the details of my booking? It shows you how to change your booking, or what to do instead if you can't.
🔑 PIN code not working
- Check the exact code in your booking confirmation email (watch for 0/O and 1/I mix-ups).
- Enter the code slowly and firmly on the keypad, then press "Enter/✓" if required.
- Wait a few seconds and try again. Some keypads lock after several quick attempts.
📱 "Open Barrier" button not working
- Confirm your Location Services are enabled and you're right by the barrier.
- Force-close and reopen the JustPark app, then try the button again.
- Check the app has Bluetooth (if needed) and mobile data permissions enabled.
- Turn Airplane Mode on and off to refresh your signal, then try again.
- Make sure you're logged into the account that made the booking and you've opened the correct booking.
🚧 Still can't get in or out?
- If you can, pay at the on-site machine so you're not held up.
- Then request a full refund of your JustPark booking here: Request a Refund. Include your booking reference, Location ID, time of issue, and any photos or receipts.
🚨 Stuck at the barrier?
We know how stressful this is, so please get in touch straight away.
🔔 First, look for a help button
If the barrier has a help or intercom button, press it and tell them you have a JustPark booking, giving your booking reference. They can often open the barrier for you.
If there's no help button, or it doesn't work, who to contact next depends on where you've booked:
🏠 Driveway or individually owned space
- Open your booking in the app or online and tap Contact space owner to call them. They know the space best and can usually help fastest. How do I contact a space owner?
- If you can't reach them, call us on 📞 0203 318 9792.
🅿️ Car park
- Call us on 📞 0203 318 9792.
Have your booking reference, Location ID and the time you tried to enter ready. It also helps to tell us whether the keypad lights up or makes a noise when you press it. Where available, we can give you a one-time emergency PIN or guide you through it step by step.
🌙 After hours or the car park is closed
- If your booking shows a space owner or operator phone number, try calling them for on-site help.
- If you can't reach us or the owner and the car park is closed, you may need to wait until it reopens to collect your vehicle.